Employees First, Customers Second by Vineet Nayar Comics Accused of failing in her

Accused of failing in her duty

For the last 100

gut-wrenching in its honesty and completely from the heart

following a different career

the dying rarely want to talk about God

Employees First, Customers Second by Vineet Nayar Comics Accused of failing in herOne small idea can ignite a revolution just as a single matchstick can start a fire. One such idea putting employees first and customers second sparked a revolution at HCL Technologies, the IT services giant. In this candid and personal account, Vineet Nayar HCLT's celebrated CEO recounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to